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Is CUI Design Ready Yet? A Workshop on Community Practices and Gaps in CUI Design & Resource Development

Hybrid Workshop at the 2023 ACM CUI Conference

Organisers

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Christine Murad is a PhD Candidate at the Technologies for Aging Gracefully lab in the Department of Computer Science at the University of Toronto. Her research looks at the usability and design of conversational voice interfaces, and exploring the development of different tools and resources (such as design heuristics) to aid in intuitive and user-friendly conversational voice interaction. She has been publishing research on CUI design across conferences like CHI, CUI, and MobileHCI since 2018, and she's co-organized several related workshops at CHI '19 - '21, IUI '20 and CSCW '20. She is currently a member of the CUI conference series steering committee, and has been on the CUI organizing team in CUI '20, CUI '21, and CUI '23.

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Cosmin Munteanu is an Associate Professor at the University of Waterloo, and Associate Director of the Technologies for Ageing Gracefully lab. His area of expertise is at the intersection of Human-Computer Interaction, Automatic Speech Recognition, Natural Language Processing, Mobile Computing, and Assistive Technologies. He has extensively studied the human factors of using imperfect speech recognition systems, and has designed and evaluated systems that improve humans' access to and interaction with information-rich media and technologies through natural language. Cosmin has organized speech interaction workshops and panels at SIGCHI conferences such CHI, MobileHCI, and IUI for almost a decade, and has frequently delivered courses on designing voice interactions at these venues.

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Benjamin Cowan is an Assistant Professor at University College Dublin’s School of Information & Communication Studies. His research lies at the juncture between psychology, HCI and computer science in investigating how theoretical perspectives in human communication can be applied to understand phenomena in speech based human-machine communication. He is the co-founder of the International CUI conference series and has run a number of workshops at CHI and Mobile HCI on designing speech and language technologies.

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Leigh Clark is a Senior UX Researcher at Bold Insight UK. His research explores how CUIs can be made more inclusive and trustworthy, and how linguistic theory can be implemented and redefined for CUI interactions. He is a co-founder of the ACM SIGCHI Conversational User Interfaces (CUI) conference.

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Martin Porcheron is a Senior UX Researcher at Bold Insight UK, and was previously a Senior Lecturer in the Computational Foundry at Swansea University. He leads on studies of users' experience of technologies such as conversational interfaces in many different settings, ranging from pubs through to the home. He has recently co-organised workshops at CHI '18--'23 and CSCW '16, '17, and '20 on topics including collocated interaction with technologies and conversational user interfaces. He is a member of the CUI conference series steering committee and ACM CUI 2023 General Chair.

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Joel Fischer is a Professor of Human-Computer Interaction at the University of Nottingham, UK. His research takes a human-centred view to understand adoption and embedding of AI-infused technologies into everyday life and work, with a particular interest in language- and speech-based interaction. His work on the empirical study of voice interfaces has been published at CHI, CUI and CSCW and he has extensive experience co-organising workshops on conversational interaction.

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Heloisa Candello is a research scientist and a manager of the Human-centred \& responsible tech, at the IBM Research laboratory in Brazil. Her main research interest is applying design methods to understand how people interact with Artificial Intelligence-based systems, particularly conversational systems. Heloisa leads and conducts research activities in HCI to understand the social impact, and motivation of using conversational technologies. Her research has resulted in numerous conference publications (ACM CHI, CUI, CSCW, DRS, DUXU, IUI) and recognition in the HCI field. Heloisa has also organized several workshops and conferences in the area.

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Raina Langevin is a PhD Candidate at University of Washington in the Department of Human Centered Design & Engineering. Her research has contributed to the development of validated usability heuristics for conversational user interfaces. In her work, she designs and builds conversational interfaces that leverage human-centered methods to facilitate the uptake of health interventions. She has published research on CUI design in HCI venues (e.g., CHI, CUI) and Informatics venues (e.g., ACI). She is also a member of the CUI programme committee.